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Terms & Conditions
Below are listed our Terms and Conditions and it is important that you read and understand them. If you have any queries please contact us on 0844 888 1323.
Acceptance of Orders
We only accept orders subject to these conditions. We accept no variation of these Terms and Conditions unless previously agreed in writing.
Customers entering into transactions with us expressly warrant that they are authorised to accept and are accepting this conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in our goods or products, whether in whole or part.
Details and Specifications
Details and Specifications are correct at the time of publication but may be changed without prior notice. We will be pleased to check the latest specifications for you at the time of ordering goods. We reserve the right alter specifications of any given products, and/or withdraw any item without notice or explanation. All images are for illustration only.
Payment of account is to be received by us within 30 days from the date of each invoice. Failure to pay on the due date will entitle us to withhold delivery of subsequent orders and any agreed discounts.
The price list replaces previous issues and is subject to change without notice. All prices quoted are subject to VAT at the current standard rate.
Standard terms of payment for our ‘credit account’ clients are settled within 30 days from the date of invoice. If payment is not made on the due date, we will be entitled to charge daily interest on the outstanding balance at the rate of 8% above the Lloyds TSB Banking Group base lending rate from time to time. Non ‘credit account’ customers are required to pay in full at the time of ordering.
Delivery, Risk and Title
Any time or date given for delivery is an estimate only. We make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time. If we are unable to deliver the goods within 30 days of the date of order, the customer will be entitled to cancel the order and require any monies paid to us in respect of that order to be refunded.
1. We do not accept liability for shortages or damages to deliveries unless the customer notifies us in writing via letter, fax or email (telephone notification is not acceptable) within 7 days of receipt of that delivery.
2. Delivery is deemed to have taken place when the goods are delivered to the customer’s nominated address, whereupon the risks of loss, breakage and all damage shall pass to the customer.
3. Title to the goods does not pass to the customer until payment is received in full by ourselves.
4. The customer has to accept the goods when they are ready for delivery.
If the customer cannot accept delivery, we may at our option, store and insure the goods at the customers risk and expense or sell the goods at the best price reasonably obtainable and (after the deduction of reasonable storage insurance and selling costs) pay to the customer any excess over the sale price or charge the customer for any shortfall.
Cancellation of Goods
Whilst we endeavour to meet customer’s individual requirements but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Where such cancellation is accepted it is on the understanding that a cancellation or amendment charge can be levied.
We make every effort to supply the goods as advertised but reserve the right to vary actual dimensions, specifications and quantities without notice. In the event that we cannot supply the goods ordered by the customer, we reserve the right to offer goods of equal or superior quality at no extra cost. If the customer does not wish to accept the alternative goods offered they may cancel the order and require any monies paid to us in respect of that order to be refunded.
1. All goods supplied by us are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application, or for use under specific conditions, unless expressly agreed in writing.
2. Subject to the rights of the customer to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000, we do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications for products prior to ordering.
We shall be under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Our liability in respect of other losses shall be restricted to the value of the invoiced value of the relevant order.
Deliveries against the contract may be suspended pending any contingencies beyond of our control and we shall not be liable for any loss or damage occasioned to the customer thereby.
We reserve the right to charge an administration charge of £6.00 excluding VAT for all orders under £50.00. This charge will not be implemented without prior knowledge of the customer.
This contract shall be governed by and construed according to the laws of England and Wales and the purchaser submits to the jurisdiction of the courts of England and Wales. These terms of trade prevails over any conditions that shall be issued by the customer. Customers should not rely on any representations made by staff as they do not form part of the contract or collateral contract. Then above condition shall apply to all total orders received by us for supply in the United Kingdom. No other conditions whether or not inconsistent with these conditions shall apply.
“First Response Supplies” is a trading style of The Risk Practice Ltd trading from Unit 1, Wold Farm Industrial Park, Broughton Road, Old, Northamptonshire, NN6 9RH.
“Catalogue” means the catalogue of products and services offered by us including firstresponsesupplies.co.uk internet sales.
“Force Majeure” means any cause affecting our performance and obligations arising from acts, events, omissions, happenings or non happenings beyond our reasonable control including (but not limited to) governmental regulations, fire, flood, or any disaster or industrial dispute affecting a third party.
“Working Days” means Monday to Friday, excluding Bank or public holidays.
If you qualify for zero rate VAT you must complete the VAT Relief Form to claim such relief o the goods you are ordering. Fore more information on VAT Exemption contact HM Revenue and Customs Charity and Disability Helpline on 0845 3020203.
Delivery and Returns
For all UK orders over £50.00 we offer FREE SHIPPING. For all other orders we levy a delivery charge of £6.00 exclusive of VAT. We use various courier options to make delivery dependant on the goods contained in the order. Some goods will be delivered direct from the manufacturer and delivery timescales will be confirmed at the time of order.
All deliveries to the Scottish Highland and Northern Ireland will be made via Royal Mail.
International Customers including EU and non-EU should contact us to obtain a delivery quotation.
Under the Distance Selling Regulations (2000) you have the right to cancel any contract relating to an order at any time up until the end of 7 days after delivery has been accepted. To exercise your right of cancellation you must give written notice to ourselves in the form of letter, fax or email (telephone cancellation is not acceptable) giving details of the order number, goods ordered and date received. If you exercise your right under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to ourselves at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. The goods must be received back to ourselves within 7 days of notifying us of the exercising of your rights. The goods must be unopened and be in a re-saleable condition. All goods returned under these circumstances will be subject to a handling fee of 15% of the order value or £20.00 whichever is the greater. If after exercising your rights under the Distance Selling Regulations (2000) you fail to return the goods as required we may charge you a sum not exceeding the direct cost of recovering the goods.
Returns should be sent to:
First Response Supplies, Unit One, Wold Farm Industrial Park, Broughton Road, Old, NN6 9RH.
We offer the facility for Purchase Orders to be placed online as well as via fax or telephone. This allows you to order online and receive a 30 day invoice for your purchases on a standard credit account.
This facility is only available for
• NHS Trusts
• GP Surgery’s
• Schools, Universities and Colleges
• Prison Services
• Police Authorities
• Local Authority’s
• Commercial and Business Customers subject to completion of a Credit Application Form. Credit References will be obtained.
Private customers cannot obtain credit however you may order online and pay by credit or debit card.
You can also place orders via telephone by contacting our Sales Specialists on 0844 888 1323.